Frequently Asked Questions
What type of posts do you use?
For our standard order we use a white 4"X4” PVC post and ground stake system. We found that this system offers an effective, less invasive post without sacrificing appearance or durability. We do have other options available. If you are interested in something we don't currently offer, please let us know. We are always open to new ideas!
Can you help us with our sign needs too?
Yes! Seven Hills Signs provides its partners with the option to order their signs, riders, and panels right through our app. Our goal is to provide our partners with everything they need regarding their sign and sign post needs.
How do I place an order?
Go to the Order tab on our website - www.sevenhillssigns.com. This will direct you to the Up-Sign-Down app where you will need to register if you are a first time user of our services. If this is not your first order, simply click the Log in button.
*All orders for installs, removals, signs, riders, and panels must be placed through the Up-Sign-Down app. In the event that you are having an issue with the app, please call us immediately for assistance.
In what areas does Seven Hills Signs provide service?
We provide service to the greater Richmond area. We will provide services outside of the area indicated on our Coverage page for an additional charge. Any additional charge due to the location of the order will typically be visible before the order is finalized. In the event that the additional charge is not reflected on your order, please contact us for an accurate total before completing your order.
What about private utilities?
Private utilities are not marked by Miss Utility. Seven Hills Signs does not accept responsibility for irrigation systems, electric dog fences, or any utilities not marked by Miss Utility. The homeowner or agent are responsible for the marking of private utilities. If one of these utilities is in the vicinity of the area requested, please mark a specific spot for your sign to be installed.
Where do you place my sign?
You are able to provide the location you prefer when placing your order. If you do not have a preference or there is a conflict due to the location of underground utilities, we will place your sign in an area that optimizes visibility and safety.
Will Seven Hills Signs inventory my signs?
Yes! We actually prefer to inventory your signs for you. There are no additional charges or fees for this service. If having us inventory your signs does not work for you, please feel free to contact us. We would be more than happy to discuss options that work best for you.
Are you insured?
Yes. Seven Hills Signs has a $1,000,000 general liability policy.
How do I pay for my orders?
Orders are paid through the app with either a credit or debit card at the time they are placed. The app will provide you with the total amount due for the service(s) requested before finalizing your order.
Does Miss Utility/ 811 need to be called?
Yes. By law we must call Miss Utility to have the public utilities in the area of the installation marked before installing a sign post. Failure to comply with this law can result in penalties and fines.
When will my sign by installed?
We alert miss utility as soon as orders are placed. If the order is received after hours or over the weekend, Miss Utility is called first thing in the morning the next business day. After Miss Utility provides us with the authorization required, we get your sign-up ASAP! Most signs are up the next business day, but in some cases, it may take up two business days.